In this week's episode, we hear from Gerard Tiffen, owner of successful Canberra mortgage brokerage company Tiffen & Co on creating a dynamic business model in a service industry. Gerard discusses how he places great value upon developing client loyalty, as well as the utilisation of mentors and never being afraid to ask questions.

This is a great Canberra business success story about a man who cares about his clients, his staff, his family and the wider community.