In this week's episode, we hear from Gerard Tiffen, owner of mortgage brokerage company Tiffen & Co on creating a dynamic business model in a service industry. Gerard discusses how he places great value upon developing client loyalty, as well as the utilisation of mentors and never being afraid to ask questions.

 0:00 - Intro

1:00 - What does Tiffen & Co do better then others?

2:50 The role of the government in barriers to entry

10:50 What drives Gerrard

17:32 What do you enjoy most about interacting with clients?

21:03 How do you deal with stress?

30:30 What do you look for in people?

33:12 How would you describe the culture of Tiffen & Co? 38:03 How do you keep track of the industry? - what methods do you use to keep learning?

39:15 What is the importance of mentors?

41:59 What is it that makes you not afraid to ask and risk rejection?

44:54 How much can you pursue mastery?

46:33 Big decision making- how does Gerrard address this?

47:31 Why do you care so much about your clients?

54:18 How do you allocate your time?

58:35 Advice for young business owners?

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