In this fascinating conversation, we are hosting Gerrit Van de Mosselaer of the Federal Public Service - Social Security in Belgium. Gerrit introduces us to the NOVO concept, one of the most successful culture change initiatives ever implemented in the Belgian public sector. Listen in as Gerrit shares great insight about the nuances of rolling out an organization-wide culture change programme, and what lessons have they learned along the way, that started more than 10 years ago.