Episode Summary

Joe and Mike break down why Google reviews matter more than ever for home service businesses. They share fresh ranking and consumer-behavior stats, explain the concept of review velocity, and give a practical, low-tech “Google Review Hack” that makes leaving reviews easy for customers and consistent for your team. If you want more calls from your Google Business Profile, this episode is a playbook.

What You’ll Learn

• Why Google reviews are the new word-of-mouth for home services
• How replying to reviews impacts trust and conversion
• What “review velocity” is and how it affects rankings
• Why reputation can beat ranking position for call volume
• How reviews influence results in tools like ChatGPT, Yelp, and Reddit
• A simple QR code system to get more reviews on the spot
• How to encourage techs to ask for reviews consistently

Visit Joe at: https://bigwestmarketing.com/
Or his Youtube at: https://www.youtube.com/joeburnich

Visit Mike at: https://www.mancinidigital.com/
Or his Youtube at: https://www.youtube.com/@MikeMancini