http://www.thesaleswhisperer.com/blog/topic/podcast

http://MakeEverySale.com

• Hear Jeremy Shapiro's entrepreneurial journey on The Sales Podcast
• Help desk + messaging platform
  • Inbound emails
  • Inbound SMS
  • Support cases
  • Live chat
  • Email broadcasts
• Emails coming into your work/personal email is a nightmare
• You can't scale by forwarding your emails to your support staff
• Shared email addresses can't prioritize or track who replied
• Transition
  • Your team
  • Your customers

If you don't take great care of your customers...someone else will." ~Kate Zabriskie

• Great customer service is a profit center.

If I had an hour to solve a problem and my life depended on it, I would use the first 55 minutes determining the proper questions to ask." ~Albert Einstein

• Who does FuseDesk help?
  • Visibility and insights for Business owners
  • Accountability for team
  • Ease of use for customers
• Login with your Infusionsoft/Keap user ID
• Create Cases with Infusionsoft Campaign Builder
• Works with many membership sites
  • Accessally
  • Memberium
  • iMember360
  • Wishlist Member
• Two simple views for your team
  • Case Queue
  • Actual Case
• Automate the flow of support emails
• Templates for quick replies with merge fields
• Color-code age of tickets
• Auto-follow-up with customers to measure how you're doing
• Earn your "Commitment To Excellence" badge
• Apply Case Tags to trigger detailed automation
• Route VIPs
• Integrates with Slack to keep team updated