Host Nadia Gilkes interviews award-winning speaker, coach, author, minister, and musician James Jeffley about leadership, change, and the human side of organizations. They discuss his latest books, including Misdiagnosed and Un-FEC'd, the FEC framework (Fear, Ego, Culture), the importance of listening and diagnostics in solving organizational problems, and the role of creativity, spirituality, and Toastmasters in his leadership journey.

James shares practical advice on adapting to technological change, building multiple income streams, writing and publishing, and how to lead with empathy to make change initiatives succeed.