In this episode, Heath talks with Steven Carter, Co-Founder and Chief Product Officer at Otto, formerly TeleVet. In college, Steven saw a demand for a horse-selling version of CARFAX. So, he filled the gap. Similarly, after seeing a demand for a tele-vet service, Steven helped start what is now the number one tele-vet service in the world, Otto. Heath and Steven discuss the pivotal moments and pressing challenges of starting a company and helping it grow. Sometimes, this means stepping back and steering the boat in unseen ways—such as hiring a new CEO. Listen in to hear the humbling hero’s journey of tech startups.