We are more than nine months in to the COVID-19 pandemic. As a property that offers food service, hosts large meetings and events, has a health club and full service spa, COVID-19 has shut us down, led us to pivot operations and pilot new programs. Learn more on how Grand Traverse Resort and Spa, northern Michigan's premier resort destination and largest convention center, has gotten creative during the COVID-19 pandemic, kept thousands of guests and employees safe, and continued to offer top of the line customer service. This episode features the Resort's general manager and director of food and beverage.