Seth describes the experiences of Tobias, an engagement lead for a temp agency who had a long running reliable client.

Tobias had built a strong relationship with Erica, the hiring manager of a key client, that enabled him to rapidly place people on her team with minimal friction. Things changed after a merger at Erica’s company, but Tobias didn’t adapt. Instead he complained about what was happening at the client and just shrugged his shoulders as the negative impacts piled on.

In light of this, Seth shares insight into how to embrace accountability in a way that ensures movement towards positive results while still allowing for mistakes to be made.