Join us as we follow the life cycle of a case through our Technical Support Center and hear commentary from experts in each sector:

Manny Silva - Sr. Manager, Customer Experience (Residential)
John Hart - Sr. Manager, Customer Experience (Commercial)
Javier Maldonado - Manager, Contact Center Operations
Tiffany Nation - Field Service Product Quality Manager
Brittany May - Coordinator, Commercial Support Representative
Marcela Lopez - Residential Support Representative (Call Recording)