<p>Richard Kravitz, MD discusses Getting to No: Negotiating with Patients about Their Test Requests and the most effective way to work with patients when tests are unnecessary. Find out how patient satisfaction scores are impacted when tests are denied.</p>

Richard Kravitz, MD discusses Getting to No: Negotiating with Patients about Their Test Requests and the most effective way to work with patients when tests are unnecessary. Find out how patient satisfaction scores are impacted when tests are denied.

Getting to No: Negotiation with Patients about Their Test Requests

Listen to communication experts in the healthcare industry talk about most effective practices, lessons learned and how to overcome clinician challenges in communicating with patients.

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Getting to No: Negotiation with Patients about Their Test Requests

Getting to No: Negotiation with Patients about Their Test Requests