Healthcare Communication: Effective Techniques for Clinicians

Getting to No: Negotiation with Patients about Their Test Requests


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Richard Kravitz, MD discusses Getting to No: Negotiating with Patients about Their Test Requests and the most effective way to work with patients when tests are unnecessary. Find out how patient satisfaction scores are impacted when tests are denied.

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Healthcare Communication: Effective Techniques for CliniciansBy https://webcampus.med.drexel.edu/PCHC/

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