In this episode, Miriam delves into Ghana's emergence in the global BPO market, offering insights into the country's digital and BPO landscape. She highlights AIDEC's growth and discusses Africa's potential in the BPO industry. The episode also examines SumUp's success with Five9's call containment solutions and the role of technological advancements in shaping BPO services. Miriam explores trends and opportunities within the healthcare BPO market, providing valuable perspectives for industry professionals. The episode wraps up with closing remarks and a reminder for listeners to subscribe for more industry insights.

(0:00) Ghana's emergence in the global BPO market

(1:02) Insights on Ghana’s digital and BPO landscape

(2:14) AIDEC’s growth and Africa’s BPO industry potential

(3:45) SumUp's success with Five9's call containment solutions

(5:01) The role of tech advancements in BPO

(6:08) Healthcare BPO market trends and opportunities

(7:59) Closing remarks and subscription reminder