Greg's Sounds of the Game after the Jets got WAXED (1:40); Problems with customer service heading into busy shopping season (8:50); Are you feeling festive yet? Brett became a Christmas Monster yesterday (18:20); Texts on customer service (25:45); Small Town Salute - would you like a "Hallmark Movie" type shopping experience? Beausejour is creating one! (29:15); Weekly sports chat with Bob Irving! (38:15); How do retail workers manage theft these days? Treat everyone as a potential thief? (49:20); Winning text on customer service (57:20); Housing market cooling but not anywhere near to 'affordable' (1:01:00).