From PM'ing at a special unit within 8200 to a Human-Computer Interaction undergrad at the Hebrew University and a Kellogg MBA, to Fring, Microsoft, and Apttus, we have a lively chat with another product management superhero in Silicon Valley. Gilad shares his experience building an enterprise grade chatbot that his customers love using. Our favorite quote: "It's not about what they (customers) say they want. It's about understanding the underlying need behind what they say or the underlying pain point, and coming up with a solution - then satisfying it." You can reach Gilad at [email protected]