Remember years ago when you would call your local travel agent to arrange the perfect vacation? Travel agents still exist – but more travelers now do the work themselves online. Take Booking-dot-com for example. Seven guests PER SECOND check into a place to stay they’ve found through the site. But just because travel is being booked online, doesn’t mean it’s impersonal. Gillian (GILL-ee-an) Tans is Chairwoman at Booking-dot-com.