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Girish Mathrubootham of Freshworks: Automate What’s Automatable, But Not at the Expense of CX
While checking out the Refresh19, I had the opportunity to spend some time with Freshworks’ CEO and founder Girish Mathrubootham. He discusses why he sees himself more as a support guy who became a CEO than as a CEO who does email support, why automation should never compromise customer experience, and why he’s willing to give employees the time and opportunity to “find themselves” and their role in the company. And he also talks about hosting a fireside chat with Shaquille O’Neal during the conference, which to me was the highlight of Refresh.
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By Brent Leary and Small Business Trends
5
66 ratings
While checking out the Refresh19, I had the opportunity to spend some time with Freshworks’ CEO and founder Girish Mathrubootham. He discusses why he sees himself more as a support guy who became a CEO than as a CEO who does email support, why automation should never compromise customer experience, and why he’s willing to give employees the time and opportunity to “find themselves” and their role in the company. And he also talks about hosting a fireside chat with Shaquille O’Neal during the conference, which to me was the highlight of Refresh.