While making the best Complex Rehab Technology (CRT) seating and wheeled mobility choices can be all about exacting measurements and attention to detail, the best overall outcomes can also depend on how well ATP clinicians and providers know their clients. Sunrise Medical's Angie Kiger, M.Ed., CTRS, ATP/SMS, talks about the value of giving CRT clients and families room to be human, and why encouraging and embracing people as they truly are offers its own rewards and successes.