Want to make your customers become devoted fans? Creating a one-of-a-kind customer experience isn’t rocket science, but it is a little rock-n-roll. Contracting Success+ Keynote Speaker Jim Knight sat down with Contracting Conversations to discuss what leaders can do—even amid a pandemic—to ensure their customers feel they’re getting the best service in town.

If you’d like to hear more from Knight, be sure to join him at Contracting Success+ October 14, 15, 21 and 22.

In this episode you will hear:

- Common mistakes leaders make when it comes to customer service

- How to refocus your brand and mission on innovation

- Why company culture has a direct impact on the customer experience

- Understanding what your customer need and how you can differentiate yourself from the rest