Jeff Dalaba, program director for North American Contractor Certification and Architectural Glass and Metal Technician, joins Glass Talk to update us on recent developments with these important certification organizations. Interest and participation in these certification programs continues to grow, with U.S. states demanding it for public project bids and major general contractors joining the board. When the industry hits a rough patch, as it has right now, what do you have except your reputation? As Dalaba explains, third-party verification of your business practices and your employees’ skills is the way to wear your reputation on your sleeve for all to see, both arming you and defending you in the marketplace.