In this episode of The Wired Garage with Pops, we pop the hood on global IT field services with Chad Mattix, founder and CEO of Kinettix, a field service provider that gets skilled IT technicians onsite in over 90 countries, often within 24 hours, 24/7/365. Kinettix supports large retailers, telecoms, banks, restaurants, and multi‑site enterprises with everything from wireless access point installs to CCTV, large displays, and data center infrastructure deployments.

👤 Guest: Chad Mattix, Founder & CEO, Kinettix
🌐 Kinettix: (add website / LinkedIn links here)
🎙 Host: Pops (The Wired Garage with Pops)

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Chad walks us through how Kinettix went from SmartSheets and SharePoint to a global dispatch engine that coordinates multi‑country projects, break‑fix work, and even highly remote satellite deployments, all while navigating VAT, currency, and compliance challenges. We dig into how AI, agent‑to‑context models, and better data are changing labor procurement, rate negotiations, photo validation, and end‑of‑day reporting at scale.

We also explore how IT leaders should think about:

• Relying on contingent field services vs W‑2 employees
• Building a global field tech network without sacrificing quality
• Platform choices (ServiceNow, Salesforce, Azure) and avoiding fragmentation
• DevOps, citizen development, and governance for AI and automation
• Roadmapping ITSM and AI investments over the next 12–24 months so you don’t get crushed by technical debt or obsolescence

Tags / Keywords
global IT field services, Kinettix, Chad Mattix, IT field technicians, multi site IT deployments, retail IT infrastructure, telecom field services, data center deployments, contingent IT labor, IT service providers, ServiceNow, Salesforce, Azure platform, DevOps, citizen development, ITSM roadmap, AI in IT operations, AI for field services, IT governance, shadow IT, portfolio management, global dispatch, The Wired Garage with Pops

These reflect core topics and phrases from the episode (global field services, contingent labor, AI, ServiceNow/Azure, governance).

If you care about large‑scale IT rollouts, multi‑site operations, or how to safely bring AI and citizen developers into your service delivery stack, this one is packed with field‑tested lessons.

🎧 Topics we cover:

• Why Chad founded Kinettix and the market gap he saw in global field services
• How Kinettix delivers IT projects in places like mainland China, Cairo, London, and remote mining facilities in Australia
• Moving from basic tools to a purpose‑built dispatch platform (and the $3.5M investment behind it)
• Using AI for ticket routing, skill matching, photo validation, and deliverable audits
• Managing margin, scale, and quality in a commoditized services business
• Citizen developers, Power Apps, and the “Wild West” risk without governance
• How IT leaders can protect against shadow IT and risky AI usage while still empowering teams

If you enjoyed this episode, hit subscribe and share it with a fellow IT or field services leader.

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