Responsibilities of a leadership role in global network operations and strategy. This position necessitates the establishment of best-practice methodologies governed by Key Performance Indicators for managing incidents, changes, and problems within a high-volume, continuously available production environment. Key duties include managing various vendor tools and solutions, leading projects through all phases, and mentoring teams to achieve departmental objectives. Furthermore, the role places significant emphasis on integrating information security and risk management into all functions, ensuring compliance with both corporate and external standards such as ITIL and ISO27001. The leader is also responsible for analysing network capacity and costs, developing strategic roadmaps, and driving innovation through technologies like SDN and AIOPS.