Leslie Pollack, deputy associate director of HR strategy and evaluation solutions at the Office of Personnel Management, and Jason Parman, HR strategy branch manager at OPM, discuss the impact the agency reorganization effort is having on the federal workforce.

Jitender Dubey, a microbiologist at Agricultural Research Service, discusses the work that earned him a nomination as a finalist for the Service to America Medals in the Career Achievement category.

Borrowing customer experience best practices from the private sector

Martha Dorris, founder of Dorris Consulting International, discusses the best practices the government can take away from the private sector when it comes to customer experience.