Brig. Gen. Gregory Touhill (USAF, ret.), president of Cyxtera Federal Group, discusses cyber information sharing between industry and government.

Mallory Barg Bulman, vice president of research and evaluation at the Partnership for Public Service, discusses the federal government's struggles in customer experience and highlights strategies that could raise the bar.

Don Upson, founder and president of the Government Business Executive Forum, and Alan Balutis, senior director and distinguished fellow at Cisco Systems, discuss their recent op-ed in FCW -- "The CIO and government IT."