Michael Horowitz, Inspector General at the Department of Justice and Allison Lerner, Inspector General at the National Science Foundation, discuss the Council of the Inspectors General report on common management issues throughout the government, and how to tackle their root causes.

Mallory Barg Bulman, VP of research & evaluation at the Partnership for Public Service, details the IRS’s new way of delivering guidance to taxpayers, and how it will prevent misinformation from call centers.

Kirke Everson, managing director of the Federal Advisory Practice at KPMG, discusses some lessons learned from agency AI pilot programs.