Today, I’m joined by Stan Hill, Executive Director of Pharmacy Services at MemorialCare in Orange County, California. Stan has built a remarkable career from the ground up — starting as a pharmacy clerk before becoming a technician, critical care pharmacist, and now a hospital pharmacy leader overseeing multiple facilities. In this episode, we explore how frontline experience shapes leadership, the hidden operational and compliance risks many hospitals overlook, and how data, culture, and accountability can transform pharmacy operations.

00:00–01:35 — Guest intro & career background

01:35–04:35 — How frontline experience shaped leadership

04:35–09:23 — How Stan evaluates risk

09:23–15:21 — Hidden operational & compliance risks

15:21–19:59 — Spotting process breakdowns

19:59–26:01 — Accountability & culture

26:01–33:07 — Role of systems, data & tech

33:07–39:59 — What makes dashboards useful

39:59–45:02 — Leadership advice for new pharmacy leaders

In today’s episode, we sit down with Robin Rice, Director of Global Technology and Compliance at a company with over 30,000 employees worldwide. Robin shares her journey from procurement to risk management and how she’s learned that success in compliance isn’t just about controls and checklists, it’s about building relationships that foster trust and enable innovation.

Timestamped Summary:

00:00–01:10 | Introduction & Background

01:10–04:40 | Career Path: From Procurement to Risk

04:40–07:40 | Building a Risk Program from Scratch

07:40–10:25 | Changing the Narrative: Risk as an Enabler

10:25–13:00 | Building Trust and Streamlining Processes

13:00–16:00 | Bridging Policy and Practice

16:00–18:10 | Continuous Improvement & Feedback Loops

18:10–21:20 | Process Improvement Philosophy

21:20–22:57 | Closing Thoughts

🎙️ Episode Summary

Guest: Jennifer Barish, Senior Manager of People Operations, Lendio
Theme: Building Scalable People Processes — From Office Manager to Process Leader

This episode dives into how Jennifer transitioned from office management into People Operations, scaling HR processes through technology, automation, and cross-functional collaboration. She and host John Fontenot explore lessons in process design, change management, and the human side of operations.

🕒 Key Timestamps & Takeaways

00:00 – 01:00 | Introduction & Background

01:10 – 02:00 | Discovering a Love for Process

02:10 – 04:20 | Career Evolution

04:40 – 06:10 | The Rise of Process at Lendio

06:12 – 08:20 | Tools as Process Enablers

08:30 – 10:00 | Cross-Functional Collaboration

10:10 – 12:00 | Candidate & Employee Experience

12:20 – 14:40 | Process Implementation Challenges

15:55 – 17:20 | Advice for New People Ops Managers

17:40 – 19:30 | Change Management & Communication

19:35 – 21:35 | Operationalizing Change

22:00 – 23:20 | Continuous Improvement

23:25 – 24:10 | Learning Through Passion

24:10 – 25:15 | Hot Take: Speak Up

25:45 – 26:20 | Final Thoughts

Connect with Jennifer on LinkedIn

Solidify your workflows with XQworkflow

On today's episode of Go With The Workflow, I sat down with process expert, Reuven Shelef, to talk all about risks, processes, and cross-functional execution.

Here's what we discussed:

00:00 – 02:20 | Reuven's Introduction & Background

02:20 – 05:30 | Early Lessons in Risk Mitigation

05:30 – 10:30 | Why Process Matters

10:30 – 15:30 | Slowing Down to Speed Up

15:30 – 19:40 | Trade-offs & Conscious Risk

20:00 – 28:00 | Cross-Functional Processes

29:00 – 36:30 | Agile, Tech Revolution & Documentation

37:00 – 38:05 | Closing & Contact Information

Get started building your business processes with XQworkflow

Connect with Reuven:

https://reuvenshelef.com/

Book a complimentary 30 minute consulting call at https://meetreuven.com/

Connect with Reuven on LinkedIn: https://www.linkedin.com/in/reuvenshelef/

🎙️ Go with the Workflow by XQworkflow powered by Terlumina

Where business process meets operational excellence.

Join us as we explore the intersection of business process management, operations, and compliance in today’s fast-moving, highly regulated industries. Each episode features real-world insights, expert interviews, and actionable strategies for simplifying complex workflows, scaling operations, and staying ahead of compliance demands.

Whether you're a process owner, compliance professional, operator, or systems thinker, this podcast will help you build smarter, more agile workflows, without the chaos.

🛠 Topics we cover:

• Workflow design and automation

• Compliance best practices

• Operational efficiency and scalability

• Change management and process governance

• Tools, tech, and trends shaping the future of business workflows