In this episode of Going With the Flow, Lucas sits down with Tom, Cellino’s Plumbing Dispatcher and one of the key people behind keeping the service schedule running smoothly.

Tom shares how his background in IT and retail led him to the fast-paced world of dispatching, what it’s like managing routes, customers, and surprise emergencies, and how the team keeps operations flowing no matter what the day brings.

Plus, he opens up about his favorite parts of working at Cellino, some classic Buffalo favorites, and why the company still feels like family even as it grows.

Tune in for a behind-the-scenes look at what it takes to keep Cellino moving!