In today's episode, we discuss the importance of keeping your eyes fresh when looking at your operation. As operators that tend to spend hundreds of hours a month at the facility, it is very easy to build a set of blinders that will block out items or processes that happen on a daily basis. An out of date poster or slow check in process can fade to the background after months of exposure for your employees. Experiencing the facility with a fresh set of eyes a couple times a month can eliminate these problems that can deteriorate an experience for your guests. Please let us know how your checklist came out and what areas your are needing to improve by sending me a quick email to [email protected] or a Direct Message on Twitter @jrockgolf.

Have a great week!