This is the final of a six-part series about the practice in Systemic Renewal called 'Following Favour.' An often neglected aspect of systemic change is the 'who' question. How do you get the right people on the bus and the wrong people off the bus? In this final episode, Heather ties the topic together and draws from Jim Collins' research, highlighting how to avoid biting into a poisoned apple. She draws out three points: bad apples don't turn into good apples, bad apples aren't all bad, and bad apples are usually lazy, jealous or cheap.