Great customer experience is definitely a differentiating factor when customers select their partners. In this podcast we hear what good customer experience means to Juan Constabel, Operations Manager for CMPC Biopackaging-Boxboard, Maule and Valdivia Mills in Chile interviewed by Peter Hernandez, Mill Sales Manager at Valmet. With our guests Eero Halmari, Concept Development Manager and Ilkka Kytöjoki, Agreements Manager, both from Valmet, we analyze CMPC’s comments and discuss on a general level how different megatrends impact agreements.