Reimagining The Contact Center - with Marc Bernstein

Good Research is Key for Improving CX w/ Stephen Yap, Call Centre Management Association

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Marc Bernstein and Stephen Yap discuss Improving career progressions in contact centers, the revolution of the Insurance industry, insight on customer surveys, and expanding the talent pool in 2021.


Stephen Yap is the Research Director at the Call Centre Management Association, Insurtech Insights and Platform 195.

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Reimagining The Contact Center - with Marc BernsteinBy Marc Bernstein
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