Picture a thriving company, GoodLife Fitness, grappling with outdated support systems that couldn’t keep up with rising customer expectations. They faced long response times, frustrated clients, and a support team bogged down by inefficient processes. Realizing the urgent need for change, GoodLife Fitness partnered with Freshworks and utilized Freshservice, leveraging AWS’s robust cloud infrastructure to embark on a transformative journey. Through close collaboration with their partners, GoodLife Fitness tackled their challenges head-on. How did they integrate cutting-edge technology, flexibility, and innovation to identify and overcome key pain points? What steps were crucial in transforming their service delivery, boosting employee satisfaction, and setting a new standard for excellence? Guest: David Flesh, Vice President of Product Marketing, Freshworks Guest Bio: Guest: Robert Vermeersch, Manager of Help Desk Support, GoodLife Fitness Guest Bio: More on this Episode: More on Innovation: Visit CIO Talk Network Website: Subscribe to our Newsletter: Nominate Guests or Sponsor: