Need help with virus removal Email: [email protected]

Sign Up for Salesforce Business Analyst Training: http://sfbatraining.com/

Sucuri: https://sitecheck.sucuri.net/

Google Ads Disapproved for Malicious or Unwanted Software – How to Recover

In today’s video we are going to talk about how you can get your ads approved by google after it has been infected by malicious software.

If you have been running ads on google for a while, especially if you have a WordPress website you probably ran into this issue before. You received an email from google that your website was a victim of an attack and, as a result, all of the ads leading to the website were disapproved with the “Malicious or Unwanted Software” status. A lot of advertisers have trouble rectifying the issue. So I’m putting together a step-by-step guide to getting your campaigns running again.

Note: I am only going to show you how you can get your ads re-approved by google assuming that you have cleaned up the malicious software. 

If you need your website cleaned up, you can click on the link in the description below and we would do that for you. 

Once your site is clean then you’re ready to start working to get the issue resolved with the Google Ads team.

Step 1: Open communication with the Google Ads support team.

You will want to establish a communication thread with the Google Ads support team so that you can track all of the communications and keep everything organized. I recommend calling the support team first.

To find your Google Ads support phone number click on the Help icon. Your number may be different, so be sure to check.

When you get a support rep on the line you’ll want to tell them that you need help getting your ads reactivated after getting the “malicious links” disapproval. Specifically, you’ll want to ask them to scan the site again.

Once they scan the site you’ll get one of two responses: either the site will be clean and you’ll be able to restart your campaigns (yay!) or they will send you a list of links they still have problems with. They will send you an email with the list of links that need to be reviewed.

Step 2: You’ll Get an Email With Suspicious Links

The actual links that are sent in the email don’t really matter that much. If you’re site was compromised then it’s possible you’ll see all kinds of links in the email that don’t necessarily make sense, such as js file, image files, etc.

Again, the important part is the line of communication here, not necessarily the specifics. Notice the last part of the email, after the list of links.

They tell you specifically what needs to happen next, and it’s not intuitive.