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Steve Burgess is a founder and managing director of Compliance Refinery, a compliance company that helps financial services firms understand and meet their legal and regulatory obligations through education, and compliance testing services. Steve is also a member of numerous advisory boards. 
Mark Banicevich asks Steve about policies, processes and controls - what they are, and how they help a company operate within its legal and regulatory framework. Mark and Steve also discuss governance, and Steve gives his top tip for new directors.
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