FAQ on SCS Group's Government & Council Cleaning Services

1. What types of government and council facilities does SCS Group provide cleaning services for?

SCS Group offers cleaning services for a diverse range of government and council assets. This includes government offices, council offices, public libraries, community centers, and park facilities. Their experience extends to various operating environments, ensuring tailored cleaning plans.

2. Why is it important to choose a specialized government cleaning service like SCS Group?

SCS Group understands that cleaning government buildings impacts public trust, satisfaction and the well-being of public service employees, visitors, and the sector as a whole. They recognize that cleanliness and hygiene are crucial for maintaining this trust. Additionally, they focus on delivering effective and efficient services that also make good use of taxpayers' money. They also have triple ISO accreditation for quality, safety, and the environment, aligning with high standards required for government bodies.

3. How does SCS Group ensure their cleaning services meet specific government standards?

SCS Group has developed best practice methodologies specifically for government assets. They use their experience working in both the public and private sectors, are triple ISO accredited and utilise a Management and Reporting Framework to track KPIs and ensure they meet client needs and standards. Their online Smart Connect system helps maintain transparency and effective communication with clients, ensuring targets are met.

4. What is SCS Group's approach to staff training and development?

SCS Group prioritizes the upskilling and wellbeing of their cleaning staff. They invest in individual development plans and provide professional development opportunities for all staff, regardless of their position. They aim to align individual and organizational needs to create career pathways and exceed client cleaning standards. This is done to help them deliver on their family based values.

5. How does SCS Group manage communication and transparency with its clients?

SCS Group assigns each new partner an account manager to ensure open, two-way communication. They use their online Smart Connect system to allow clients to communicate with account managers and track their cleaning plan's progress. The system also tracks KPIs and alerts the support team of potential issues before non-performance is reached, allowing for prompt and proactive management.

6. What additional specialized cleaning services does SCS Group offer beyond general cleaning?

In addition to general cleaning, SCS Group offers a range of specialized services. These include window cleaning, strip and sealing, deep cleaning, steam cleaning, scrubbing, builder's cleaning, and consumable cleaning supplies. These specialized services are customizable to meet specific client needs.

7.Does SCS Group engage with the community through sponsorships?

Yes, SCS Group actively engages with the community through sponsorships. They support organizations such as Tenpin Bowling Australia, Melbourne Legacy (supporting veterans), and Disability Sports & Recreation in Victoria. These partnerships demonstrate their commitment to strengthening the community and making a positive impact.