In a Capstone conversation hosted by Jared Asch, experts from tech companies Polimorphic and Ichi discuss the evolving role of AI in govtech, focusing on improving efficiency and service in state and local governments. Parth Shah of Polimorphic and Brandon Levey of Ichi share insights into how AI can enhance customer service, streamline operations, and address staffing challenges in government agencies. They highlight practical examples, such as AI-powered voice agents and translation tools, that assist with construction site inspections and the management of public inquiries. Both emphasize the importance of embracing AI technology to address current shortcomings and enhance the quality of service provided by government entities