Scaling the wall of complexity takes more than effort—it takes the right tools.

In this episode of Chasing Sigma, Chaz and Randy introduce the metaphor of a grappling hook as a guide for measuring what matters most in your organization. Through everyday stories (gas gauges, Payless shoes, half-marathons) and practical tools (CTQs, SIPOC, data scales), they reveal how to track what truly drives impact—not just activity.

🔧 In this episode:

• The difference between reports and measures (and why it matters)

• How to identify your Critical to Quality processes

• What SIPOC really is—and how to begin to implement it

• Choosing the right data scales to support smart decisions

• Practical examples from sales, volunteer teams, and training programs

🎯 Because when you measure the right things, you build systems that move everyone forward.