This podcast is the latest episode in The Loop series, produced by InnovationAus.com in partnership with Granicus. In a vast country like Australia, ensuring citizens who live in sparsely populated regions are heard is a real challenge for government and decision makers. Wicked infrastructure problems add up to $30 billion in bottlenecks, but there's a path forward. Marion Short from IAP2 and Mel Hagedorn from Granicus tackle these challenges head-on, exploring how empathy, dialogue, and a quest for "truth" are reshaping public participation. They join publisher Corrie McLeod to discuss how public servants can transform their approach to engage communities affected by infrastructural decisions in a world gone digital. Listen to discover how these strategies are unlocking new avenues for collaboration and consensus.