<p>In our first episode, Parker and Ian talk about why great customer service still matters, how bad service can ruin even the best products, and share famous wins and fails from the world of CX — including the legendary “United Breaks Guitars” story.</p>

In our first episode, Parker and Ian talk about why great customer service still matters, how bad service can ruin even the best products, and share famous wins and fails from the world of CX — including the legendary “United Breaks Guitars” story.

Great CX Still Matters | Press 2 For Representative Ep.1

Press 2 for Representative dives into the real world of customer service — the wins, the fails, and everything in between. Hosted by Parker Andrus (VP of Global Operations at TELE-NET) and Ian Blotter (General Manager, TELE-NET Las Vegas), the show shares stories from the front lines of CX and outsourcing. If you work in customer service or just love a good behind-the-scenes story about the brands you use every day, this podcast is for you.

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Great CX Still Matters | Press 2 For Representative Ep.1

Great CX Still Matters | Press 2 For Representative Ep.1