When healthcare reform upended his work as a radiology salesman in the early '90s, Greg Minzenmayer looked for a similar space in which to work, leading to his entry into dentistry. Now, as a "lifer" in the dental industry, Greg serves as chief operating officer for Glidewell. In this episode, he talks about pioneering automation in crown design, artificial intelligence and what it takes to stay at the forefront of dental technology. Greg also provides insight into the challenges of navigating business during COVID-19 and how he and his team dealt with the cataclysmic shutdown.