In this episode, Ken speaks to the importance of understanding and collecting customer expectations and tailoring a product or service offering to hopefully delight your customers.

Grist Mill Podcast - Episode 14

Hello and welcome to The Grist Mill Podcast. I’m Ken Jones — businessperson, technology expert, educator, musician, and believer that how we do things matters as much as what we do.
This short episode isn’t about diving into a single big topic. Instead, I want to introduce you to the podcast itself — what it is, what you can expect, and why I’m excited to start this journey with you.
The idea for this series came out of my work and conversations about business, technology, and career growth. Over the years, I’ve worn many hats — teaching, running companies, working with clients across industries and countries — and I’ve always found that the best insights come from sharing experiences openly. A podcast seemed like the perfect space for that.
So what’s The Grist Mill about? Well, just like a mill grinds grain into flour, I want this show to grind down complex ideas — business, technology, culture, even sports and music — and turn them into something useful, practical, and hopefully inspiring.

Business

Hello and welcome to The Grist Mill Podcast. I’m Ken Jones — businessperson, technology expert, educator, musician, and believer that how we do things matters as much as what we do. This short episode isn’t about diving into a single big topic. Instead, I want to introduce you to the podcast itself — what it is, what you can expect, and why I’m excited to start this journey with you. The idea for this series came out of my work and conversations about business, technology, and career growth. Over the years, I’ve worn many hats — teaching, running companies, working with clients across industries and countries — and I’ve always found that the best insights come from sharing experiences openly. A podcast seemed like the perfect space for that. So what’s The Grist Mill about? Well, just like a mill grinds grain into flour, I want this show to grind down complex ideas — business, technology, culture, even sports and music — and turn them into something useful, practical, and hopefully inspiring.

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Grist Mill Podcast - Episode 14

Grist Mill Podcast - Episode 14