As we continue to navigate the new norm of social distancing and remote work, one thing hasn’t changed. We have to eat. Brush our teeth. Wash our hands and do all these things which still require grocery shopping. This need to shop, mixed with the need to stay parked on your couch, has quickly changed the grocery industry.

Bill Bishop, Chief Architect at Brick Meets Click, provides insight on the evolving world of grocery. If you don’t know Bill, his day to day at Brick Meets Click focuses on analyzing the forces driving change in food and grocery retailing and providing practical guidance on how to respond effectively. He was the Vice President of Research at the Supermarket Institute (now FMI), founded Willard Bishop Consulting and led major studies on new store formats, pricing strategy, direct store delivery, and loyalty marketing.

Presented by The Future of Customer Engagement and Experience (www.the-future-of-commerce.com), where you can find our section of information dedicated to leadership, data, and current news around COVID-19.