Growing Your Business With Relevant Feedback

Last Updated on July 6, 2022 by Owen McGab Enaohwo

Feedback helps in creating better products and services. But if you aren’t careful, you might waste time and resources implementing misaligned feedback.

As the chief operating officer at Rhumbix, a construction software platform, Drew DeWalt adopts a systematic approach to developing products that resonate with the organization’s goals.

Drew DeWalt is the guest in this episode of the Process Breakdown Podcast. He speaks with host Chad Franzen about sieving customer feedback for deliberate business improvement.

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Key Resource List 

SweetProcess — Sign up for a 14-day free trial. No credit card is required.

Rhumbix

LinkedIn Drew DeWalt

Show Notes 

[0:26] Intro     

* Chad Franzen mentions some of the past guests who have been on the show, including David Allen of Getting Things Done and Michael Gerber of the E-Myth.  * Chad Franzen introduces SweetProcess, a workflow tool that helps businesses streamline their operations even in life-or-death situations.      * SweetProcess offers a 14-day free trial with no credit card required.   

[1:23] Chad Franzen introduces the guest, Drew DeWalt. 

[1:59] Drew gives an overview of Rhumbix’s business goals.

* A field software platform for construction, Rhumbix was born out of a need to provide construction businesses with adequate data to make better decisions, especially in budgeting and project execution.

[4:28] What are some of the software that people were using previously, and how is Rhumbix different from them?

* Construction is the second largest industry in the world but one of the slowest to digitize.* Accounting software was used in construction, but it grew into enterprise resource planning (ERP) systems for resource planning.* Project management software became the standard in construction, but they aren’t good for managing enterprises.* Accounting and project management software aren’t data-centric but document-centric.* Rhumbix helps structure all the raw data and insights on project performance available at its inception into unit rates.

[7:39] Drew describes his day-to-day role as COO.

* Drew manages individual departments and ensures that they plan and execute the organization’s goals.* Overseeing employee engagement, morale, and company culture, Drew holds weekly and bi-weekly meetings with managers. He also sets up skip-level meetings so team member...