#31 – Your pipeline is down. Your team is hitting MQL targets. Your attribution tool isn't giving you answers. And marketing and sales are pointing fingers at each other. The problem isn't your team — it's that you're measuring the wrong thing.
Carolyn Dilks is a 4x marketing leader turned Co-Founder and CEO of Passetto, a company built to expose what she calls the pipeline black box — the poorly tracked period before an opportunity is ever created. It's where the most critical, most ignored data in your entire GTM system lives. She's also the co-host of the GTM Live podcast.
In this episode, Carolyn breaks down why most B2B revenue teams are flying blind before pipeline gets created, why attribution alone can't fix it, and what it actually looks like to run your go-to-market like a factory — with real visibility into what's working, what's wasting resources, and what to engineer for predictable, repeatable growth.
What we cover:
- What the pipeline black box is — and why even well-instrumented companies can't see inside it
- The manufacturing factory analogy: what running GTM like a production line actually looks like in practice
- Why MQLs are still the gold standard even though they're a terrible metric — and what to track instead
- A real client example: a $100M platform with decelerating pipeline, MQLs converting at 16%, and handraisers closing in 12 days vs. 130 days for scored leads
- The attribution myth: where it helps, where it misleads, and why it's secondary to operational pipeline data
- The GTM factory metrics every revenue team should layer in — trigger type, time-to-connect, qualification rate, disqualification rate, and more
- What marketing leaders can do immediately to start exposing pipeline efficiency without restructuring the CRM
- How brand, content, and dark social fit into the equation — and why Carolyn separates that from pipeline measurement entirely
Chapter Markers:
- (00:00) Carolyn's Background and Passetto
- (09:15) Inside the Pipeline Black Box
- (22:00) GTM Factory Metrics That Matter
- (32:00) What Marketing Leaders Should Do Now
- (40:00) Brand, Attribution, and Annual Planning
Connect with Carolyn Dilks:
LinkedIn: https://www.linkedin.com/in/carolyn-dilks/
Podcast: GTM Live
Website: passetto.com
If this episode changed how you think about pipeline measurement, share it with your CRO, your RevOps lead, or any marketing leader who's tired of defending MQL numbers that aren't moving the business.
Growth Activated is produced by Mandy Hornaday.
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