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In this episode of No Vacancy, the crew dives into self-storage tech, without losing sight of the fundamentals that actually drive growth. From AI and automation to customer service empowerment, response time, and why “old school” service still wins. Along the way, they compare storage to grocery stores, telecom companies, and even self-checkout chaos, proving that sometimes the biggest competitive edge isn’t more tech… it’s better people.
By Andrew Rockoff, Brian Russ and Chris FeildIn this episode of No Vacancy, the crew dives into self-storage tech, without losing sight of the fundamentals that actually drive growth. From AI and automation to customer service empowerment, response time, and why “old school” service still wins. Along the way, they compare storage to grocery stores, telecom companies, and even self-checkout chaos, proving that sometimes the biggest competitive edge isn’t more tech… it’s better people.