This Podcast is brought to you by Hoist Group (hoistgroup.com) - the provider of the widest range of hotel technology right across EMEA. In this episode of Hacks for Hoteliers, we look at Guest Internet.   

When a guest's internet experience is poor, it reflects terribly on the brand of the hotel. So in this episode, we explore steps to try and avoid this situation.  

0:41 Hack number 1 - Plan properly. And this starts with a comprehensive Wi-Fi survey to match the coverage with the topography of your hotel.   

0:50 Hack number 2 - Understand how your guest consumes internet. Don’t waste money on investing in wired connections to the desk. It's all about Wi-Fi these days and 70% of usage is mobile. So they’re probably not sat at the desk anyway.   

1:07 Hack number 3 - Use enterprize-grade equipment. This way you can ensure good coverage, good stability, and scalability as usage continues to grow. Cheap single-band access points may look like a good idea on paper, but they often fall over when usage is intense and that can affect your brand.   

1:29 Hack number 4 - Productize everything. The freedom that the internet affords us is sadly matched by the risks posed. So you don't want to have simple open networks. There are security implications and what's more if one user hogs all the bandwidth, you might be in a situation where other users or other guests suffer. And again, this is bad for your brand.  

1:50 Hack number 5 - Only invest in systems that allow you to extract accurate data on usage and consumption. This analysis will allow you to continually evaluate the service performance and point you in the right directions when it comes to reinvestment in the platform for the future.   

There you have it 5 Hacks for Hoteliers for Guests Internet.