Guest Jeff Lawrence, Senior Program Manager of the Creative Services Team at the World Bank talks with Chad and Dax about his journey in implementing accessibility for his team. We discuss the reasons for starting, the struggles along the way and the great progress he and his team have made. Don't miss the our tips for accessible bullets and end notes and I bet you will be surprised at the answer Jeff got when asking the Client to pay more for accessible documents. You definitely want to listen this week!