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Guidebooks -Stop Answering Guest Questions at 11pm!
Your guidebook is one of the most powerful tools you have for delivering a 5-star guest experience. In this episode, Luke and Tyler break down what to put in it, how to deliver it, and which platform makes the most sense for where you are in your hosting journey.
What's Covered(00:30) — What to Include Directions, local restaurants, attraction info, and specialty amenity instructions are the non-negotiables. Pro tip: record a YouTube Short for tricky things like a wood stove or geodome and link it right in the guide. Add a "Prepare for Your Adventure" section to set expectations upfront — fewer 11pm messages.
(03:26) — How to Deliver It Send the link at booking via Hospitable automations. Bonus: use your property domain (e.g. sevenpineschalet.com/guidebook) to naturally funnel guests back to your direct booking site — Airbnb can't scrub what's built into the URL itself.
(05:55) — Option 1: Physical Guidebook Still works, especially for older guests. Downside: updates require coordinating with your cleaner.
(08:49) — Option 2: Canva (Free) Build a guidebook doc, share via link. No subscription, easy to update, and AI tools like Claude or ChatGPT can now help you build one fast.
(11:24) — Option 3: TouchStay (~$99/year) Templated and reliable. Tyler's go-to. Getting better all the time with upsell features, video support, and regular updates.
(13:55) — Option 4: Happy Guest (Free for 10+ reservations/year) Builds the guidebook for you, including migrating from TouchStay. TikTok-style scroll interface. Also handles rental agreements, security deposits, guest insurance, and early check-in upsells.
(18:33) — Option 5: Custom Website Luke's setup — guidebooks as standalone pages in Go High Level. Full control, analytics, email capture, and no added cost. peakseasonpodcast.com was built the same way using Claude.
(20:41) — AI & What's Next "AI will teach you how to use AI." Next episode: AI goes head-to-head against TouchStay and Happy Guest using Tyler's real guidebook as the benchmark.
Resources- TouchStay — touchstay.com | ~$99/year
- Happy Guest — happyguestofficial.com | Free for 10+ reservations/year
- Canva — canva.com
- Hospitable — hospitable.com
- Go High Level — gohighlevel.com
- Claude — claude.ai
📸 Instagram: @peakseasonpodcast 🌐 peakseasonpodcast.com
Like, subscribe, and share if this was helpful. See you on the next one. ☀️
Disclaimer: The content of The Peak Season Podcast is for informational and entertainment purposes only and does not constitute legal, financial, or professional advice. Pricing and features of tools mentioned are subject to change — verify directly with providers. Hosts may have affiliate relationships with products discussed. Always do your own due diligence.
View all episodes
By Lucas Miller & Tyler KostichYour guidebook is one of the most powerful tools you have for delivering a 5-star guest experience. In this episode, Luke and Tyler break down what to put in it, how to deliver it, and which platform makes the most sense for where you are in your hosting journey.
What's Covered(00:30) — What to Include Directions, local restaurants, attraction info, and specialty amenity instructions are the non-negotiables. Pro tip: record a YouTube Short for tricky things like a wood stove or geodome and link it right in the guide. Add a "Prepare for Your Adventure" section to set expectations upfront — fewer 11pm messages.
(03:26) — How to Deliver It Send the link at booking via Hospitable automations. Bonus: use your property domain (e.g. sevenpineschalet.com/guidebook) to naturally funnel guests back to your direct booking site — Airbnb can't scrub what's built into the URL itself.
(05:55) — Option 1: Physical Guidebook Still works, especially for older guests. Downside: updates require coordinating with your cleaner.
(08:49) — Option 2: Canva (Free) Build a guidebook doc, share via link. No subscription, easy to update, and AI tools like Claude or ChatGPT can now help you build one fast.
(11:24) — Option 3: TouchStay (~$99/year) Templated and reliable. Tyler's go-to. Getting better all the time with upsell features, video support, and regular updates.
(13:55) — Option 4: Happy Guest (Free for 10+ reservations/year) Builds the guidebook for you, including migrating from TouchStay. TikTok-style scroll interface. Also handles rental agreements, security deposits, guest insurance, and early check-in upsells.
(18:33) — Option 5: Custom Website Luke's setup — guidebooks as standalone pages in Go High Level. Full control, analytics, email capture, and no added cost. peakseasonpodcast.com was built the same way using Claude.
(20:41) — AI & What's Next "AI will teach you how to use AI." Next episode: AI goes head-to-head against TouchStay and Happy Guest using Tyler's real guidebook as the benchmark.
Resources- TouchStay — touchstay.com | ~$99/year
- Happy Guest — happyguestofficial.com | Free for 10+ reservations/year
- Canva — canva.com
- Hospitable — hospitable.com
- Go High Level — gohighlevel.com
- Claude — claude.ai
📸 Instagram: @peakseasonpodcast 🌐 peakseasonpodcast.com
Like, subscribe, and share if this was helpful. See you on the next one. ☀️
Disclaimer: The content of The Peak Season Podcast is for informational and entertainment purposes only and does not constitute legal, financial, or professional advice. Pricing and features of tools mentioned are subject to change — verify directly with providers. Hosts may have affiliate relationships with products discussed. Always do your own due diligence.