This week, we’re going to be exploring the lens through which I see this era of generative AI, especially as it pertains to how we can use these tools and techniques to create better experiences for those we serve. Now bare with me, because I’m going to geek out with you all about the 5 key axioms, or fundamental truths, around generative AI, as well as the 4 stages of the customer experience. Once we understand these, you can leverage generative AI to get outputs that are more efficient and effective for your business.

 

00:42 Introduction

01:41 The Pragmatics of Human Communication

02:41  5 Key Axioms for Generative AI 

03:12 Axiom #1 – AI Output is only as good as Human Input 

04:42 Axiom #2 – Data Order Matters 

06:17 Axiom #3 – Personalization & Customization 

09:48 Axiom #4 – Build Guardrails First 

10:22 Axiom #5 – Positive Uses of AI Must Outweigh Nefarious Ones

11:34 Recap of 5 Axioms 

13:48 Overview of Customer Experience 

17:16  4 Stages of Customer Experience 

21:49 Prioritizing Audience’s Feeling 

24:51 Wrap Up & Conclusion 

 

https://www.youtube.com/@dynamicjill

https://www.linkedin.com/in/dynamicjill/ https://www.facebook.com/jill.schiefelbein/ https://www.instagram.com/dynamicjill/ https://www.thedynamiccommunicator.com/