The Field Engineer Podcast today meets Bruce Breeden a veteran in the field of Field Service. Bruce is the author of The Intentional Field Service Engineer now in its 2nd Edition.Bruce has been a part of, Beckman Coulter Life Sciences, Thermo Fisher Scientific, Rain Bird Corporation, Fairbanks Scales, Gatekeeper Systems, Inc. He has recently "retired", and now runs his own CX (Customer Experience) consultancy, Service Topics®. Bruce works with client's key stakeholders to define a results-driven strategy for training workshops or courses contributing to world class service organizations, both In-person or virtual.Bruce is a member of The Field Engineer community and a member of our private Field Service Managers' networking group.Guy Eid, also a member of The Field Engineer Field Service Managers' networking group, discusses Bruce's career, Intentional Field Service, and the wider world of Field Service and Customer Support.