As your company scales, the tactics and strategy that got you from A to B aren't going to get you from B to C. GV Design Partners Kate Aronowitz and Vanessa Cho joined Intercom's Director of Brand Design Stewart Scott-Curran in the studio to discuss why design executives need to start thinking like business executives and how designers can make their contributions felt.

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GV’s Kate Aronowitz and Vanessa Cho on leading through design

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Our Chief Product Officer Paul Adams talks about how AI has raised the bar for what great customer service looks like and what it takes to rise to the occasion. He explains our vision for AI-first Customer Service, and how we’re making that vision a reality.




You can watch this episode on YouTube: https://youtu.be/X3iNjM89fRA?si=fDtP8tl-FY4PHxxm




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https://www.linkedin.com/in/eoghanmccabe/

https://www.linkedin.com/in/pauladams/




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Off Script: Into the future with AI-first Customer Service

Intercom’s Senior Director of Automated and Proactive Support Ruth O’Brien and Senior Director of Human Support Bobby Stapleton discuss the impact AI is having on customer service careers, and what “new world” support roles and career paths look like compared to “old world” ones, based on their own personal experience. 




Watch this episode on YouTube: https://www.youtube.com/watch?v=K9MA3cBELyU






Exploring customer service career paths in the age of AI

Today, we're delighted to have Mercer Smith, VP of Managed Operations at PartnerHero and the author of "CXOXO: Building a Support Team Your Customers Will Love." Mercer joins our own Bobby Stapleton, Senior Director, Human Support at Intercom, to share her expertise on using AI to elevate your customer service operations without sacrificing the personal touch that customers cherish.






Unpacking the impact of AI on CX with PartnerHero's Mercer Smith

Learn how Fin AI Copilot is changing the way Intercom's Customer Support team works, and the benefits they're already seeing since starting to use it.

Moment of truth – Fin AI Copilot in practice

Intercom's Senior Director of Automated and Proactive Support, Ruth O’Brien, and Senior Product Marketing Manager, Olivia Singarella, dive into what Fin AI Copilot is and why every support team needs it.




Watch this episode on YouTube: https://www.youtube.com/watch?v=DV6RK_-qGkQ






GV’s Kate Aronowitz and Vanessa Cho on leading through design

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