The biggest thing that impacts getting and keeping new clients is quality of care! You can have the best website, the most networking subscriptions, and the nicest office. But, if someone doesn't feel that they are getting the best services, they will be more inclined to move on to another office. Maybe your calendar is full and you are not focused on conversion in your business. Well, you still need to be thinking of a sustainable practice and that comes from ongoing referrals. When you think about your current clients, you want to be sure they are going to be returning clients in the future or a referral resource for you. Today I talk about bad business habits that you should change because they can have negative impacts on the overall conversion and retention rates of your practice.

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